Is there a way to modify the default RT “home” page’s display of the
"Top ‘N’ Tickets I Own" for everyone? We would like to have a custom
field displayed there for everyone, including new people we add on as
admins…
Thanks!
-Rich
Click edit then click link edit this search globaly.On Fri, Jul 24, 2009 at 1:06 AM, Rich WestRich.West@wesmo.com wrote:
Is there a way to modify the default RT “home” page’s display of the
“Top ‘N’ Tickets I Own” for everyone? We would like to have a custom
field displayed there for everyone, including new people we add on as
admins…Thanks!
-Rich
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Best regards, Ruslan.
On 3.8.4, you can click on Edit, then select the columns to display,
including the custom column. However, I cannot seem to find how to make
this a global default change. On that page, I can adjust the underlying
search globally, but not the columns displayed (to include the Custom
Field). That is unless I am missing something here (which I hope!). 
-RichOn 07/23/2009 07:10 PM, Ruslan Zakirov wrote:
Click edit then click link edit this search globaly.
On Fri, Jul 24, 2009 at 1:06 AM, Rich WestRich.West@wesmo.com wrote:
Is there a way to modify the default RT “home” page’s display of the
“Top ‘N’ Tickets I Own” for everyone? We would like to have a custom
field displayed there for everyone, including new people we add on as
admins…Thanks!
-Rich
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com