Top "N" Tickets I Own - For all users

Is there a way to modify the default RT “home” page’s display of the
"Top ‘N’ Tickets I Own" for everyone? We would like to have a custom
field displayed there for everyone, including new people we add on as
admins…

Thanks!
-Rich

Click edit then click link edit this search globaly.On Fri, Jul 24, 2009 at 1:06 AM, Rich WestRich.West@wesmo.com wrote:

Is there a way to modify the default RT “home” page’s display of the
"Top ‘N’ Tickets I Own" for everyone? We would like to have a custom
field displayed there for everyone, including new people we add on as
admins…

Thanks!
-Rich


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Best regards, Ruslan.

On 3.8.4, you can click on Edit, then select the columns to display,
including the custom column. However, I cannot seem to find how to make
this a global default change. On that page, I can adjust the underlying
search globally, but not the columns displayed (to include the Custom
Field). That is unless I am missing something here (which I hope!). :slight_smile:

-RichOn 07/23/2009 07:10 PM, Ruslan Zakirov wrote:

Click edit then click link edit this search globaly.

On Fri, Jul 24, 2009 at 1:06 AM, Rich WestRich.West@wesmo.com wrote:

Is there a way to modify the default RT “home” page’s display of the
"Top ‘N’ Tickets I Own" for everyone? We would like to have a custom
field displayed there for everyone, including new people we add on as
admins…

Thanks!
-Rich


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com