To: undisclosed recipients

RT Users
1

If I just hit reply, everyone who originally was sent the request
doesn’t get the reply because the to field says undisclosed recipients.
Is there any way to have rt automatically cc: anyone cc’d on the
original mail. That is, is there anyway to make rt set the people cc:
field when the original mail is received? It’s not always practical to
do this by hand.

I’m on linux.

thanks,
Anne Ramey

2

That’s in the RT configuration file.On Fri, Mar 26, 2004 at 04:28:12PM -0500, Anne Ramey wrote:

If I just hit reply, everyone who originally was sent the request
doesn’t get the reply because the to field says undisclosed recipients.
Is there any way to have rt automatically cc: anyone cc’d on the
original mail. That is, is there anyway to make rt set the people cc:
field when the original mail is received? It’s not always practical to
do this by hand.

I’m on linux.

thanks,
Anne Ramey

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

3

Thanks, I found it, but how do I set

RTAddressRegexp is used to make sure RT doesn’t add itself as a

ticket CC if

the setting above is enabled.

Set($RTAddressRegexp , ‘^ops@example.com$’);

to more than 1 value? I have 2 addresses that forward to different
queues, and will soon have more.

Thanks,
AnneOn Mar 27, 2004, at 8:40 PM, Todd Chapman wrote:

That’s in the RT configuration file.

On Fri, Mar 26, 2004 at 04:28:12PM -0500, Anne Ramey wrote:

If I just hit reply, everyone who originally was sent the request
doesn’t get the reply because the to field says undisclosed
recipients.
Is there any way to have rt automatically cc: anyone cc’d on the
original mail. That is, is there anyway to make rt set the people cc:
field when the original mail is received? It’s not always practical
to
do this by hand.

I’m on linux.

thanks,
Anne Ramey

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

Anne Ramey
Network Administrator
Blast Internet Services
919-545-2521 (800)-24-BLAST
http://www.blast.com

4

Thanks, I found it, but how do I set

Set($RTAddressRegexp , ‘^ops@example.com$’);

to more than 1 value? I have 2 addresses that forward to different
queues, and will soon have more.

It’s a string that contains a perl regular expression. See the perlre
man page for information about the regular expression syntax. There are
many ways to make a regular expression match multiple values.

For example, you could use something like this:

Set($RTAddressRegexp , ‘^(ops|support|help)@example.com$’);

or like this:

Set($RTAddressRegexp , ‘^(ops@example.com|help@another.example.com)$’);

–apb (Alan Barrett)

5

Thanks,

Since I added my help addresses to this, I’ve gotten a couple of
“RT-bounce” messages. Is this normal?

AnneOn Mar 29, 2004, at 10:21 AM, Alan Barrett wrote:

On Mon, 29 Mar 2004, Anne Ramey wrote:

Thanks, I found it, but how do I set

Set($RTAddressRegexp , ‘^ops@example.com$’);

to more than 1 value? I have 2 addresses that forward to different
queues, and will soon have more.

It’s a string that contains a perl regular expression. See the perlre
man page for information about the regular expression syntax. There
are
many ways to make a regular expression match multiple values.

For example, you could use something like this:

Set($RTAddressRegexp , ‘^(ops|support|help)@example.com$’);

or like this:

Set($RTAddressRegexp ,
‘^(ops@example.com|help@another.example.com)$’);

–apb (Alan Barrett)

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm