To: header parsing, maybe? :/


#1

Hi,

I’ve installed RT quite happily, can create tickets from webrt and use them
from mail clients fine, but when I mail the address set up for a queue, I
get an error back from the _rt_system queue, telling me I can’t post.

What i’m guessing is, it’s not seeing I want to post to a certain queue, so
is trying to let me post to the _rt_system queue, without success. If, for
example, I wanted RT to take mail for queries@webaddress.com to mean it had
to go to the “queries” queue, where am I going wrong?

queries@webaddress.com is pointed at the rt alias
and the rt alias is :

rt: |"/home/rt/bin/rt-mailgate general correspond"

And for the queries queue, it is set up so that anyone is permitted to
create requests, not that that should matter …

Any ideas? :confused:

Chris.

Chris Murton
E-Mail: chris@fruble.co.uk, Tel: +44 (0)702 111 7236
Fruble UK, www.fruble.co.uk


#2

rt: |"/home/rt/bin/rt-mailgate general correspond"

Case of too literal RTFM ;-/

Since this is a rather frequent question, I motion the the doc’s
example be changed to

$QUEUEALIAS: |"/home/rt/bin/rt-mailgate $QUEUENAME correspond"

or at least get a note after it saying “where
’rt’ is the alias you mail to, and ‘general’ is the name of your
queue in RT.”. If already done, put it in double size with
blink, or whatever.

I think that answers the question, even if it wasn’t framed as
an answer :wink:

#include <std_disclaim.h> Lorens Kockum


#3

rt: |"/home/rt/bin/rt-mailgate general correspond"

Case of too literal RTFM ;-/

Since this is a rather frequent question, I motion the the doc’s
example be changed to

$QUEUEALIAS: |"/home/rt/bin/rt-mailgate $QUEUENAME correspond"

or at least get a note after it saying “where
’rt’ is the alias you mail to, and ‘general’ is the name of your
queue in RT.”. If already done, put it in double size with
blink, or whatever.

In addition there should be a note that the queuename in the alias file
has to be written exactly like the name of the queue in RT.
Users often forget about case sensitivity in queue names.

cu
Florian Heyer SGH Internet Division
f.heyer@sgh-net.de http://www.sgh-net.de