To drop or to truncate? And how do you delete an attachment?

RT Users
1

What’s the consensus? Does it make more sense to delete attachments that
exceed the MaxAttachmentSize? Or is it better just to drop them? If they
are dropped, will I know about it?

Our maximum is 1.5 Megs and we hardly ever get attachments.

Also, how do you delete attachments?

Thanks!

Chago

2

What’s the consensus? Does it make more sense to delete attachments that
exceed the MaxAttachmentSize? Or is it better just to drop them? If they
are dropped, will I know about it?

The standard response to mail that cannot be processed is to return
a bounce message telling the sender that delivery failed.

(On the Internet I would add to this that it is important to scan the
incoming mail for viruses, so that you are not sending virus
notifications, because the sender of email-borne viruses is typically
forged.)

-Rich

Rich Lafferty --------------±----------------------------------------------
Ottawa, Ontario, Canada | Save the Pacific Northwest Tree Octopus!
http://www.lafferty.ca/ | Save The Pacific Northwest Tree Octopus
rich@lafferty.ca -----------±----------------------------------------------

3

Good point. And if I’m limiting the incoming mail to 1.5 megs (at the
server), RT shouldn’t see anything bigger than that, so it’s a moot point to
do anything about it in RT.

Thanks!

Chago