I’m new to the lists, but I did do a thorough search through the archives. I can’t seem to find anything describing my issue.
I have a scrip setup to
On Correspond Notify Requestors and Ccs with template Correspondence
I want this to send 1 email, To = requestor email, and Cc = Cc/Bcc emails
RT is sending 2 emails, in 1 To is populated, in the other Cc is populated, and Bcc never gets populated…
What is wrong with my setup?
Note** we are running an old version of RT, maybe it’s fixed in a newer version? (our version 3.2.1… yes I know it’s old :P)