Timezone problem RT-3.6.6

Dear All

There seems to be a bug regarding the Timezone - it is bugging a user that
uses Eudora email client in that RT emails are 10:30 hours in the future
(at present Australia/Adelaide is +1030) - other email clients seem OK.

Below is a header of the email sent - not the line ###XXX### near bottom

I think that RT use GMT in the database to manage requests from different
timezones.

Any ideas / fix?

It recently upgraded from 3.6.1 to 3.6.6 and had no complaints with 3.6.1

Thanks
Stephen Carr

Return-Path: nobody@civeng.adelaide.edu.au
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Received: (from nobody@localhost)
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Thu, 14 Feb 2008 12:01:15 +1030 #####################
Palm Desktop ARS
In-Reply-To:
References: RT-Ticket-1148@civeng.adelaide.edu.au
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Stephen Carr
Computing Officer
School of Civil and Environmental Engineering
The University of Adelaide
Tel +618-8303-4313
Fax +618-8303-4359
Email sgcarr@civeng.adelaide.edu.au

CRICOS Provider Number 00123M
This email message is intended only for the addressee(s)and contains
information that may be confidential and/or copyright. If you are not the
intended recipient please notify the sender by reply email and immediately
delete this email. Use, disclosure or reproduction of this email by anyone
other than the intended recipient(s) is strictly prohibited. No
representation is made that this email or any attachments are free of
viruses. Virus scanning is recommended and is the responsibility of the
recipient.

Hi Stephen,

I think the bug was in 3.6.1. You probably compensated for it somehow and
now it’s working the way it should. The reason I’m suggesting this is that
when I first installed RT it was 3.6.1, and there was a timezone
discrepancy with the time that was being applied to outgoing e-mails. The
developers suggested I upgrade to 3.6.3 and the problem went away. I’d
take a good look at the time and timezone settings on your server and then
check to make sure that the settings in your RT config make sense in that
context.

Regards,
Gene

At 08:39 PM 2/13/2008, Stephen Carr wrote:

Dear All

There seems to be a bug regarding the Timezone - it is bugging a user that
uses Eudora email client in that RT emails are 10:30 hours in the future
(at present Australia/Adelaide is +1030) - other email clients seem OK.

Below is a header of the email sent - not the line ###XXX### near bottom

I think that RT use GMT in the database to manage requests from different
timezones.

Any ideas / fix?

It recently upgraded from 3.6.1 to 3.6.6 and had no complaints with 3.6.1

Thanks
Stephen Carr

Return-Path: nobody@civeng.adelaide.edu.au
Received: from localhost ([unix socket])
by brooks.civeng.adelaide.edu.au (Cyrus v2.3.8) with LMTPA;
Thu, 14 Feb 2008 12:01:16 +1030 ##################################
X-Sieve: CMU Sieve 2.3
Received: from brooks.civeng.adelaide.edu.au (localhost [127.0.0.1])
by brooks.civeng.adelaide.edu.au (8.14.2/8.14.2) with ESMTP id
m1E1VFk4021481
(version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NOT)
for XXX@civeng.adelaide.edu.au; Thu, 14 Feb 2008 12:01:15 +1030
###############
Received: (from nobody@localhost)
by brooks.civeng.adelaide.edu.au (8.14.2/8.14.1/Submit) id
m1E1VFhN021478;
Thu, 14 Feb 2008 12:01:15 +1030 #####################
Subject: [rt #1148] AutoReply: Lifedrive Sync with Oracle Calendar and
Palm Desktop ARS
From: RT Civeng ZZ@civeng.adelaide.edu.au
Reply-To: ZZ@civeng.adelaide.edu.au
In-Reply-To:
References: RT-Ticket-1148@civeng.adelaide.edu.au
Message-ID: rt-3.6.6-27738-1202952675-1562.1148-3-0@civeng.adelaide.edu.au
Precedence: bulk
X-RT-Loop-Prevention: rt
RT-Ticket: rt #1148
Managed-by: RT 3.6.6 (http://www.bestpractical.com/rt/)
RT-Originator: AAA+ZZ@civeng.adelaide.edu.au
To: XXX@civeng.adelaide.edu.au
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8
Date: Thu, 14 Feb 2008 12:01:15 +101800 #######XXXX###################
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X-DSPAM-Result: Whitelisted
X-DSPAM-Processed: Thu Feb 14 12:01:16 2008 ############################
X-DSPAM-Confidence: 0.9993
X-DSPAM-Probability: 0.0000
X-DSPAM-Signature: 47b399e4214865649514390


Stephen Carr
Computing Officer
School of Civil and Environmental Engineering
The University of Adelaide
Tel +618-8303-4313
Fax +618-8303-4359
Email sgcarr@civeng.adelaide.edu.au

CRICOS Provider Number 00123M

This email message is intended only for the addressee(s)and contains
information that may be confidential and/or copyright. If you are not the
intended recipient please notify the sender by reply email and immediately
delete this email. Use, disclosure or reproduction of this email by anyone
other than the intended recipient(s) is strictly prohibited. No
representation is made that this email or any attachments are free of
viruses. Virus scanning is recommended and is the responsibility of the
recipient.


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Gene LeDuc, GSEC
Security Analyst
San Diego State University

Dear All

Sorry to bother this list - the problem was a setting in Eudora email
client - the Date Display was set to “Localtime” but should be Senders
Timezone.

Only after getting access to the users laptop was I able fix the “problem”

  • I wonder why the user never noticed it before.

Thanks
Stephen Carr

Gene LeDuc wrote:

Hi Stephen,

I think the bug was in 3.6.1. You probably compensated for it somehow and
now it’s working the way it should. The reason I’m suggesting this is
that
when I first installed RT it was 3.6.1, and there was a timezone
discrepancy with the time that was being applied to outgoing e-mails. The
developers suggested I upgrade to 3.6.3 and the problem went away. I’d
take a good look at the time and timezone settings on your server and then
check to make sure that the settings in your RT config make sense in that
context.

Regards,
Gene

At 08:39 PM 2/13/2008, Stephen Carr wrote:

Dear All

There seems to be a bug regarding the Timezone - it is bugging a user
that
uses Eudora email client in that RT emails are 10:30 hours in the future
(at present Australia/Adelaide is +1030) - other email clients seem OK.

Below is a header of the email sent - not the line ###XXX### near bottom

I think that RT use GMT in the database to manage requests from different
timezones.

Any ideas / fix?

It recently upgraded from 3.6.1 to 3.6.6 and had no complaints with 3.6.1

Thanks
Stephen Carr

Return-Path: nobody@civeng.adelaide.edu.au
Received: from localhost ([unix socket])
by brooks.civeng.adelaide.edu.au (Cyrus v2.3.8) with LMTPA;
Thu, 14 Feb 2008 12:01:16 +1030
##################################
X-Sieve: CMU Sieve 2.3
Received: from brooks.civeng.adelaide.edu.au (localhost [127.0.0.1])
by brooks.civeng.adelaide.edu.au (8.14.2/8.14.2) with ESMTP id
m1E1VFk4021481
(version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256
verify=NOT)
for XXX@civeng.adelaide.edu.au; Thu, 14 Feb 2008 12:01:15
+1030
###############
Received: (from nobody@localhost)
by brooks.civeng.adelaide.edu.au (8.14.2/8.14.1/Submit) id
m1E1VFhN021478;
Thu, 14 Feb 2008 12:01:15 +1030
#####################
Subject: [rt #1148] AutoReply: Lifedrive Sync with Oracle Calendar and
Palm Desktop ARS
From: RT Civeng ZZ@civeng.adelaide.edu.au
Reply-To: ZZ@civeng.adelaide.edu.au
In-Reply-To:
References: RT-Ticket-1148@civeng.adelaide.edu.au
Message-ID:
rt-3.6.6-27738-1202952675-1562.1148-3-0@civeng.adelaide.edu.au
Precedence: bulk
X-RT-Loop-Prevention: rt
RT-Ticket: rt #1148
Managed-by: RT 3.6.6 (http://www.bestpractical.com/rt/)
RT-Originator: AAA+ZZ@civeng.adelaide.edu.au
To: XXX@civeng.adelaide.edu.au
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8
Date: Thu, 14 Feb 2008 12:01:15 +101800
#######XXXX###################
X-Scanned-By: MIMEDefang 2.63 on 129.127.16.1
X-DSPAM-Result: Whitelisted
X-DSPAM-Processed: Thu Feb 14 12:01:16 2008 ############################
X-DSPAM-Confidence: 0.9993
X-DSPAM-Probability: 0.0000
X-DSPAM-Signature: 47b399e4214865649514390


Stephen Carr
Computing Officer
School of Civil and Environmental Engineering
The University of Adelaide
Tel +618-8303-4313
Fax +618-8303-4359
Email sgcarr@civeng.adelaide.edu.au

CRICOS Provider Number 00123M

This email message is intended only for the addressee(s)and contains
information that may be confidential and/or copyright. If you are not
the
intended recipient please notify the sender by reply email and
immediately
delete this email. Use, disclosure or reproduction of this email by
anyone
other than the intended recipient(s) is strictly prohibited. No
representation is made that this email or any attachments are free of
viruses. Virus scanning is recommended and is the responsibility of the
recipient.


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


Gene LeDuc, GSEC
Security Analyst
San Diego State University

Stephen Carr
Computing Officer
School of Civil and Environmental Engineering
The University of Adelaide
Tel +618-8303-4313
Fax +618-8303-4359
Email sgcarr@civeng.adelaide.edu.au

CRICOS Provider Number 00123M
This email message is intended only for the addressee(s)and contains
information that may be confidential and/or copyright. If you are not the
intended recipient please notify the sender by reply email and immediately
delete this email. Use, disclosure or reproduction of this email by anyone
other than the intended recipient(s) is strictly prohibited. No
representation is made that this email or any attachments are free of
viruses. Virus scanning is recommended and is the responsibility of the
recipient.