i’ve setup RT 3.8.2 on RHEL5.3 u3 64-bit and the setup is working fine. just
needed some help/tips on “minor” issues.
{$Transaction->CreatedAsString} and {$Ticket->Created}
use different timezones. the latter is 8-hours behind.
I have this in my RT_SiteConfig.pm:
Set($Timezone , ‘Asia/Singapore’);
right now i’m using {$Transaction->CreatedAsString} to
show when the ticket was created in newly created tickets.
what’s the difference betwen the two (for newly
created tickets)?
$Ticket->Created returns internal version that is UTC, you can use
$ticket->CreatedObj that returns a RT::Date object, so
$Ticket->CreatedObj->AsString. See more details on formatters in
RT::Date library.
how to change the Subject line of messages to the format
used by our current support system.
the format i need:
QUEUE-MM-TicketId
(MM is the month - 04 for April, 05 for May etc.)
BUT he had problems with the email replies and had no response to his post.
many thanks for any help/tips.
You can not do that without some code: in all templates you should use
something like Subject: [{…} {…} #{$Ticket->id}]…
And have to adjust regular expression in the config to match all
possible variants. If you don’t do this then outgoing emails will have
two […] blocks: yours and default. Also, replies to old tickets may
start generate new tickets.