Timeline for RTWin with inbound mail support?

RT Users
1

Been testing the win32 port and need to make a decision about whether to
wait for a release with inbound mail or dedicate time/resources for unix
production build.

Realize that I’m fortunate to even have a choice so it’s not my intent
to have this read as being ungrateful or making demands. If it’ll be
1-3 months we’ll likely to go with a win32 rollout and add mail feature
later. More than 3 months - we’ll go with unix.

2

I’ve been waiting over 3 months myself. We upgraded to RT 3.0.9 for email
out and it is far from stable in my opinion. Honestly, a port should have
all of the basic features right out of the gate. Email in/out is one of the
most critical features of RT. We are considering moving the the *NIX
version right now.

Travis Niedens
Network Manager
University of Redlands-----Original Message-----
From: Paula McGraw [mailto:pmcgraw@aamc.org]
Sent: Monday, March 22, 2004 7:58 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] timeline for RTWin with inbound mail support?

Been testing the win32 port and need to make a decision about whether to
wait for a release with inbound mail or dedicate time/resources for unix
production build.

Realize that I’m fortunate to even have a choice so it’s not my intent to
have this read as being ungrateful or making demands. If it’ll be
1-3 months we’ll likely to go with a win32 rollout and add mail feature
later. More than 3 months - we’ll go with unix.
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Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

3

I’ve been waiting over 3 months myself. We upgraded to RT 3.0.9 for email
out and it is far from stable in my opinion. Honestly, a port should have
all of the basic features right out of the gate. Email in/out is one of the
most critical features of RT. We are considering moving the the *NIX
version right now.

*NIX is RT’s native platform, so I’d certainly recommend it over Win32.

On the other hand, after discussing with Jesse, we discovered that incoming
mail (POP3/IMAP) support can be easily achieved with “fetchmail”. You can
download fetchmail from the GNUWin32 project, and set it up according to
the RT FAQ (http://www-zeuthen.desy.de/ape/rt/docs/rt-FAQ.html):

# .fetchmailrc
poll mail.yourdomain.com proto pop3:
username rt password ***** mda "/path/to/perl.exe /path/to/rt-mailgate rt correspond"

Run “fetchmail -d 300” to have fetchmail run every 300 seconds as a
daemon to check for mail on the mail server. You may want to put this
into a startup script.

Thanks,
/Autrijus/