Timed notification to specified recipients

Hi all,

I configured the timed notofication based on this article:

It works well, but I send the notification only the recipients defined in the template (RT-Send-Cc). I don’t want to send it to the tickets’ watchers
How can I do it?

Thanks and Regards,


You can use the notify action and provide a template:

 --action RT::Action::Notify --action-arg 'AdminCc'  --template 'Some Template'

I believe instead of a ticket role like AdminCc you can add a hard coded email address like ‘someone@example.com’