Time zone troubles

All,
I was hopeful to get some pointers.

I have RT installed and running on a Centos box.

All is well and everything is working smoothly.

Only one problem, if you look at the attachment the timestamp for the message in RT and the timestamp for the e-mail is differn’t.

I have my RT set for the America/Los_Angeles time zone, yet if you look at the attached screen shot, you will see its using both UTC and PST times.

Is there a way to correct this so they both show the correct date and time for my timezone?
Thoughts?

Here is my setup:
RT 4.0.6
Mysql 5.1.61
CentOS release 6.3

Regards,
Richard Bessey

Only one problem, if you look at the attachment the timestamp for the message in RT and the
timestamp for the e-mail is differn’t.

I have my RT set for the America/Los_Angeles time zone, yet if you look at the attached screen
shot, you will see its using both UTC and PST times.

I assume you’re using Outlook/Exchange?

The first date (Jan 02 13:27:21) is when RT received the ticket and
recorded the transaction and is displayed in your preferred timezone.

The second date is the raw Date: header from your email as sent by
your client. We’ve noticed that recent outlooks have decided that
mail should be sent with a date header in UTC. RT merely shows the
Date: header verbatim.

I’ve just pushed RT::Extension::LocalDateHeader to CPAN which should
be available on your local mirror soon and offers one possible
solution to this problem.

The docs should eventually be available to read here

Or you can review them on github

-kevin

Kevin,
AHA!

Yes, that would be correct, we are using Outlook 2010 and exchange.

Regards,
Richard Bessey
Systems Support Technician
Walla Walla County Department of Human Services
1520 Kelly Place Walla Walla, WA 99362
Phone: 509-524-2920 Ext. 2974-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Monday, January 06, 2014 3:25 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Time zone troubles

On Thu, Jan 02, 2014 at 10:59:17PM +0000, Richard Bessey wrote:

Only one problem, if you look at the attachment the timestamp for the message in RT and the
timestamp for the e-mail is differn’t.

I have my RT set for the America/Los_Angeles time zone, yet if you look at the attached screen
shot, you will see its using both UTC and PST times.

I assume you’re using Outlook/Exchange?

The first date (Jan 02 13:27:21) is when RT received the ticket and recorded the transaction and is displayed in your preferred timezone.

The second date is the raw Date: header from your email as sent by your client. We’ve noticed that recent outlooks have decided that mail should be sent with a date header in UTC. RT merely shows the
Date: header verbatim.

I’ve just pushed RT::Extension::LocalDateHeader to CPAN which should be available on your local mirror soon and offers one possible solution to this problem.

The docs should eventually be available to read here RT-Extension-LocalDateHeader-1.01 - RT-Extension-LocalDateHeader Extension - metacpan.org
Or you can review them on github
rt-extension-localdateheader/README at master · bestpractical/rt-extension-localdateheader · GitHub

-kevin