If I have a ticket that is 1 month old. How can I get the value of time
worked tallied up for only the last 7 days the ticket was worked on?
So if the ticket has a grand total of 200 minutes on the 1 month old ticket.
But the last 7 days only have a cumulative 60 minutes worked. The value
I would be looking for is that 60 minutes.
Anyone have insights on how I can get that value by means of RT reporting
or direct DB query?
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