Tie a custom field to a table

I am still pretty new to RT & trying to figure out how to do things. I
want to have a custom field for requesting access. I would like this to be
a multi select field filled with options from a table. I would like to
have table that is essentially:

System | ResponsibleParty

where the responsible party is a group ID in RT. I am writing a perl
module to handle the scrip when a ticket is created that would create child
tickets for each system & assign to the responsible party.

Is this doable? Can I create a custom field & have it populate options
from a table?

Thanks. I am not really sure where to look to start this.

Kevin

I am still pretty new to RT & trying to figure out how to do things. I want
to have a custom field for requesting access. I would like this to be a
multi select field filled with options from a table. I would like to have
table that is essentially:

System | ResponsibleParty

where the responsible party is a group ID in RT. I am writing a perl module
to handle the scrip when a ticket is created that would create child tickets
for each system & assign to the responsible party.

Is this doable? Can I create a custom field & have it populate options from
a table?

http://bestpractical.com/rt/docs/latest/RT_Config.html#CustomFieldValuesSources

Thanks. I am not really sure where to look to start this.

Kevin

Best regards, Ruslan.

I am still pretty new to RT & trying to figure out how to do things. I
want
to have a custom field for requesting access. I would like this to be a
multi select field filled with options from a table. I would like to
have
table that is essentially:

System | ResponsibleParty

where the responsible party is a group ID in RT. I am writing a perl
module
to handle the scrip when a ticket is created that would create child
tickets
for each system & assign to the responsible party.

Is this doable? Can I create a custom field & have it populate options
from
a table?

RT Config - RT 5.0.5 Documentation - Best Practical

Thanks. I am not really sure where to look to start this.

Kevin


Best regards, Ruslan.

Great! Thanks! So I would just add a module into RT_SiteConfig
CustomFieldValueSources & that module would handle the querying of the
table for systems i want to populate the custom field with. Then, in my
scrip, I would query the table again based on those systems to pull back
the responsible party.

Thanks for your help…

Kevin

Great! Thanks! So I would just add a module into RT_SiteConfig
CustomFieldValueSources & that module would handle the querying of the
table for systems i want to populate the custom field with. Then, in my
scrip, I would query the table again based on those systems to pull back
the responsible party.

You’ll want to read this too:

http://bestpractical.com/rt/docs/latest/extending/external_custom_fields.html