Tickets open when send coment

Hello
When tickets is closed or resolved and sending a (rt-comment…) by
example a : Thanks…!!, the tickets is again open and I affect to
statistics.

pd: sorry, I not speak english

Karen Trujillo Quintanilla
Fono: 354-5700
mailto: ktrujill@puc.cl
Subdirecci�n de Operaciones y Plataforma
Direcci�n de Inform�tica - PUC