Tickets not showing in queues

Hi all,

I have had rt3.2.2 working fine for a couple of months now but last week
I had a disk failure and this took down my RT system. When I got it up
and running again I found that tickets were not showing in the queues.
The tickets are showing on the front page but when I click on the queues
on the right it says it found a number of tickets but it doesn’t show
them. When I click on update multiple tickets all tickets show in the
queue. It is very strange.

I have a test system running rt3.2.1. I brought the db over to this
system and there hasn’t been an issue with the queues. Has anyone else
had this issue? Or does anyone know how to fix it?

Regards,
Kevin

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Hi all,

I have had rt3.2.2 working fine for a couple of months now but last week I
had a disk failure and this took down my RT system. When I got it up and
running again I found that tickets were not showing in the queues. The
tickets are showing on the front page but when I click on the queues on the
right it says it found a number of tickets but it doesn’t show them. When I
click on update multiple tickets all tickets show in the queue. It is very
strange.

I have a test system running rt3.2.1. I brought the db over to this system
and there hasn’t been an issue with the queues. Has anyone else had this
issue? Or does anyone know how to fix it?

Most likely you need to tidy up your rights and/or groups. Seeing a
ticket count but not seeing the tickets normally means you don’t have
sufficient rights to view those tickets.

Andy Harrison