In our RT we got many queues. Let’s say I’ve two queues
Queue 1 Queue 2
For each queue we got a group of adminCc
queue 1 : admincc-group-1 queue 2 : admincc-group-2
Those two queues have nothing in common so in 99% time every thing
commin in the queue 1 stay in the queue 1 and is see by the admincc-group-1
(same for queue 2)
But in the 1% of the ticket we want the other admincc-group received a
message. For example
If someone create a ticket inside queue 1 then the admincc-group-2 received the message with the content of the ticket.
Basically what I want is the ability to add a RT-group not a email adresse
in the web interface (selfservice) as CC or AddCc.
Is that possible ?
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jeu 3 avr 2014 23:54:55 CEST