Ticket's getheader method

RT Users
#1

Hello. I have some questions abot GetHeader method. Any help is appreciated.

I have a scrip which retrieves Date header from ticket :

my $Transaction = $self->TransactionObj;
my $date_header = $Transaction->Attachments->First->GetHeader(‘Date’);

This extraction works perfactly. Further in the same scrip I have:

my $ticket = $search->Next # ticket object is retrieved from queue

The question is how to get the same Date header from ticket object? Does the Transaction/Attachment exist for already created ticket in queue ? Will Transactions field be useful in this case?

#2

hi,

my $txns = $Ticket->Transactions;
while ( my $txn = $txns ) {
…
}On Wed, Jun 27, 2012 at 1:37 AM, Alexander Sagratyan fm100terra@mail.ru wrote:

Hello. I have some questions abot GetHeader method. Any help is appreciated.

I have a scrip which retrieves Date header from ticket :

my $Transaction = $self->TransactionObj;
my $date_header = $Transaction->Attachments->First->GetHeader(‘Date’);

This extraction works perfactly. Further in the same scrip I have:

my $ticket = $search->Next # ticket object is retrieved from queue

The question is how to get the same Date header from ticket object? Does the
Transaction/Attachment exist for already created ticket in queue ? Will
Transactions field be useful in this case?

Best regards, Ruslan.

#3

Thanks for a help.

I also used Transactions property. But instead of while loop used Next method. Although I\ve expected to see First-lie method. Nevertheless everything works.

hi,

my $txns = $Ticket->Transactions;
while ( my $txn = $txns ) {
…
}On Wed, Jun 27, 2012 at 1:37 AM, Alexander Sagratyan fm100terra@mail.ru wrote:

Hello. I have some questions abot GetHeader method. Any help is appreciated.

I have a scrip which retrieves Date header from ticket :

my $Transaction = $self->TransactionObj;
my $date_header = $Transaction->Attachments->First->GetHeader(‘Date’);

This extraction works perfactly. Further in the same scrip I have:

my $ticket = $search->Next # ticket object is retrieved from queue

The question is how to get the same Date header from ticket object? Does the
Transaction/Attachment exist for already created ticket in queue ? Will
Transactions field be useful in this case?

Best regards, Ruslan.

#4

Thanks for a help.

I also used Transactions property. But instead of while loop used Next
method. Although I\ve expected to see First-lie method. Nevertheless
everything works.

there was a typo. It sure should be my $txn = $txns->Next

hi,

my $txns = $Ticket->Transactions;
while ( my $txn = $txns ) {
…
}

Hello. I have some questions abot GetHeader method. Any help is
appreciated.

I have a scrip which retrieves Date header from ticket :

my $Transaction = $self->TransactionObj;
my $date_header = $Transaction->Attachments->First->GetHeader(‘Date’);

This extraction works perfactly. Further in the same scrip I have:

my $ticket = $search->Next # ticket object is retrieved from queue

The question is how to get the same Date header from ticket object? Does
the
Transaction/Attachment exist for already created ticket in queue ? Will
Transactions field be useful in this case?

–
Best regards, Ruslan.

Best regards, Ruslan.