We will be running old rt and new rt side by side for 3 months .
After that old rt will be shut . so if someone replys to an old email .
they will receive a automatic reply that the ticket does not exist.
How to create a new ticket in new rt which has a subject something like “zxc
software #123”. the ticket number 123 was in old rt database and the new rt
will start from 1000 and there wont be any old tickets put in this new one .
so ideally a new ticket in new system with a new id needs to be created when
a customer replys to old rt ticket.
hope that makes sense .
please do not say that i should upgrade the old rt to new one because my
manager wont be interested in this .
any solutions much appreciated .
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