We are using latest RT and few weeks ago our company is starting celebrating 20 years birthday.
Our PR people decided that it would be cool to add to the footer a logo. Normal Jpg file.
Problem relating with RT is, that after the change: On create the tickets are been forwarded 3 admins. Admins started to get subject of the ticket, but inside the e-mail is empty. Once you login to the system, the ticket there is fine.
How would it be possible to solve this.