I am running rt-3.2.1 here with MySQL-3.23.58 and
apache-1.3.31+mod_perl1 on FreeBSD.
Now that I’ve given the standard greeting …
I would like to find out if someone has managed to do the following:
We have designated a user to be the manager (not superuser) in RT and
she has asked me the following questions:
- Can I get the following rights or get them customised if possible.
a. Establish how many tickets each individual owns at a glance
e.g. At a glance I can see that user1 has 5 open tickets, user2
has 3 open tickets, etc
b. Can I also be able to get rights to see ALL outgoing correspondence
and comments made on tickets rather than searching through each one.
I.E. I am either cc’d in all correspondence or Bcc’d?
c. Statistics for open tickets and stalled: I would like have the total
generated and I can search for say one month back / two weeks etc
Looking at (a), it seems something quite doable, bar for my lack of
programming skills. But I believe the info can be easily presented
on a link on the main Ticket display page. It’s a matter of sql queries
and displaying, yes? Perhaps I should just run the query and send here
(b) seems something that is easy to do via a Scrip, once I have given/
designated her the proper Global role, yes?
© It is easy to get the stats for open and stalled tickets, but the
searches - I wonder why the hell she needs that. This can be done
using Ticket Search, yes?
Or am I just not understanding her needs?
cheers - wash
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