Tickets created in RT don't line-wrap?

RT Users
21

If I:

  • Turn off the HTML composer
  • Turn off hard wrapping in the plain-text composition window
  • Go into my preferences and set RT to show plain text mail in a
    monospace font (inside a 
    , essentially)

Then yes, RT will not wrap the content of your message.

I’m not really sure how much of a bug I consider that.

Perhaps a documentation bug? There actually isn’t much RT documentation
saying “these are the settings we expect to work best for most people”

You haven’t even told me what this setting is…

  • Go into my preferences and set RT to show plain text mail in a
    monospace font (inside a 
    , essentially)

Click “Preferences”
Scroll down to the “Ticket Display” section.

You’re looking for “Use Monospace Font”

It has the help text: “Use fixed-width font to display plaintext messages”

22

Click “Preferences”
Scroll down to the “Ticket Display” section.

You’re looking for “Use Monospace Font”

http://www.grabup.com/uploads/ea9bbd8f14b00d950ce86cd25a080989.png

It has the help text: “Use fixed-width font to display plaintext
messages”

Thanks, Jesse. Should I assume that this is a personal version of
PlainTextPre ? If so, I would possibly change the either the text
description and/or the implementation to simply use a fixed width font
but allow word wrap. This could be done with modern stylesheets.

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

23

Thanks, Jesse. Should I assume that this is a personal version of
PlainTextPre ?

Yes.

If so, I would possibly change the either the text
description and/or the implementation to simply use a fixed width font but
allow word wrap. This could be done with modern stylesheets.

Actually, just this morning, I ran across:

white-space: pre-wrap

(That’s a little different than “use a fixed width font”, primarily in
how it handles email text like .)

Give that a shot. If it works well for you, I’ll make the change to the
default styles.