Tickets are showing in results from Queues that are disabled

RT Users
#1

Hello,

I seem to be having an issue with tickets showing in my RT at a glance
page from queues that have been disabled. Is this the desired
behavior? If not where should I start looking?

RT 3.8.8

Here’s the query (I believe this is a canned search)

Requestor.id = ‘CurrentUser’ AND ( Status = ‘new’ OR Status = ‘open’ )

#2

Hello,

I seem to be having an issue with tickets showing in my RT at a glance
page from queues that have been disabled. Is this the desired
behavior? If not where should I start looking?

It’s expected and I’m afraid there is no TicketSQL to filter them.

RT 3.8.8

Here’s the query (I believe this is a canned search)

Requestor.id = ‘CurrentUser’ AND ( Status = ‘new’ OR Status = ‘open’ )

Best regards, Ruslan.