Ticket URL wrong after "take"

Hi,
I have a strange error:

I’m creating a new ticket via Mailinterface:

/opt/rt3/bin/rt-mailgate --queue “General” --action correspond --url
http://saxophon.intern.ebewe.at/rt rt-general@rt.intern.ebewe.at

before “taking” the request, the URL of the ticket is:
http://saxophon.intern.ebewe.at/rt/Ticket/Display.html?id=9
after “taking” by a user:
http://saxophon.intern.ebewe.at/Ticket/Display.html?id=6

eg: /rt/ is missing !
What am i doing wrong ?
Wolfgang

my RT_Siteconfig.pm
saxophon01:/opt/rt3/etc # cat RT_SiteConfig.pm

Any configuration directives you include here will override

RT’s default configuration file, RT_Config.pm

To include a directive here, just copy the equivalent statement

from RT_Config.pm and change the value. We’ve included a single

sample value below.

This file is actually a perl module, so you can include valid

perl code, as well.

The converse is also true, if this file isn’t valid perl, you’re

going to run into trouble. To check your SiteConfig file, use

this comamnd:

perl -c /path/to/your/etc/RT_SiteConfig.pm

Set($rtname, ‘IT-HELPDESK’);
Set($Organization , “ebewe.com”);
Set($RTAddressRegexp , ‘^rt.*@ebewe.com$’);
Set($Timezone, ‘Europe/Vienna’);
Set($WebPath , “/rt”);
Set($OldestTransactionsFirst, 0);
1;

Wolfgang Fuertbauer (e-Mail: Wolfgang.Fuertbauer@ebewe.com)
EBEWE Pharma
Mondseestrasse 11
4866 Unterach, Austria
Tel +43 7665 8123 315 Mobile: +43 664 8397987
Fax +43 7665 8123 1487
http://www.ebewe.com

I have had the exact same problem. I looked through all the config, wiki,
etc. and couldn’t find a solution. I hope someone on this list can give an
answer. For me, it’s just the subject link that is wrong. The link to the
ticket # works.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
Wolfgang.Fuertbauer@ebewe.com
Sent: Thursday, September 28, 2006 10:16 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Ticket URL wrong after “take”

Hi,
I have a strange error:

I’m creating a new ticket via Mailinterface:

/opt/rt3/bin/rt-mailgate --queue “General” --action correspond --url
http://saxophon.intern.ebewe.at/rt rt-general@rt.intern.ebewe.at

before “taking” the request, the URL of the ticket is:
http://saxophon.intern.ebewe.at/rt/Ticket/Display.html?id=9
after “taking” by a user:
http://saxophon.intern.ebewe.at/Ticket/Display.html?id=6

eg: /rt/ is missing !
What am i doing wrong ?
Wolfgang

my RT_Siteconfig.pm
saxophon01:/opt/rt3/etc # cat RT_SiteConfig.pm

Any configuration directives you include here will override

RT’s default configuration file, RT_Config.pm

To include a directive here, just copy the equivalent statement

from RT_Config.pm and change the value. We’ve included a single

sample value below.

This file is actually a perl module, so you can include valid

perl code, as well.

The converse is also true, if this file isn’t valid perl, you’re

going to run into trouble. To check your SiteConfig file, use

this comamnd:

perl -c /path/to/your/etc/RT_SiteConfig.pm

Set($rtname, ‘IT-HELPDESK’);
Set($Organization , “ebewe.com”);
Set($RTAddressRegexp , ‘^rt.*@ebewe.com$’);
Set($Timezone, ‘Europe/Vienna’);
Set($WebPath , “/rt”);
Set($OldestTransactionsFirst, 0);
1;

Wolfgang Fuertbauer (e-Mail: Wolfgang.Fuertbauer@ebewe.com)
EBEWE Pharma
Mondseestrasse 11
4866 Unterach, Austria
Tel +43 7665 8123 315 Mobile: +43 664 8397987
Fax +43 7665 8123 1487
http://www.ebewe.com

Absolutely correct!
I forgot to mention the following: RT 3.6.1 and the wrong Ticket URL is
show in “10 highest priority tickets I own”
Maybe Jesse can help ?

Thanks
Wolfgang

“Kyle Manuel” kyle@mbrostech.com
28.09.2006 18:15

An
Wolfgang.Fuertbauer@ebewe.com, rt-users@lists.bestpractical.com
Kopie

Thema
RE: [rt-users] Ticket URL wrong after “take”

I have had the exact same problem. I looked through all the config, wiki,
etc. and couldn’t find a solution. I hope someone on this list can give
an answer. For me, it’s just the subject link that is wrong. The link to
the ticket # works.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
Wolfgang.Fuertbauer@ebewe.com
Sent: Thursday, September 28, 2006 10:16 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Ticket URL wrong after “take”

Hi,
I have a strange error:

I’m creating a new ticket via Mailinterface:

/opt/rt3/bin/rt-mailgate --queue “General” --action correspond --url
http://saxophon.intern.ebewe.at/rt rt-general@rt.intern.ebewe.at

before “taking” the request, the URL of the ticket is:
http://saxophon.intern.ebewe.at/rt/Ticket/Display.html?id=9
after “taking” by a user:
http://saxophon.intern.ebewe.at/Ticket/Display.html?id=6

eg: /rt/ is missing !
What am i doing wrong ?
Wolfgang

my RT_Siteconfig.pm
saxophon01:/opt/rt3/etc # cat RT_SiteConfig.pm

Any configuration directives you include here will override

RT’s default configuration file, RT_Config.pm

To include a directive here, just copy the equivalent statement

from RT_Config.pm and change the value. We’ve included a single

sample value below.

This file is actually a perl module, so you can include valid

perl code, as well.

The converse is also true, if this file isn’t valid perl, you’re

going to run into trouble. To check your SiteConfig file, use

this comamnd:

perl -c /path/to/your/etc/RT_SiteConfig.pm

Set($rtname, ‘IT-HELPDESK’);
Set($Organization , “ebewe.com”);
Set($RTAddressRegexp , ‘^rt.*@ebewe.com$’);
Set($Timezone, ‘Europe/Vienna’);
Set($WebPath , “/rt”);
Set($OldestTransactionsFirst, 0);
1;

Wolfgang Fuertbauer (e-Mail: Wolfgang.Fuertbauer@ebewe.com)
EBEWE Pharma
Mondseestrasse 11
4866 Unterach, Austria
Tel +43 7665 8123 315 Mobile: +43 664 8397987
Fax +43 7665 8123 1487
http://www.ebewe.com

Wolfgang Fuertbauer (e-Mail: Wolfgang.Fuertbauer@ebewe.com)
EBEWE Pharma
Mondseestrasse 11
4866 Unterach, Austria
Tel +43 7665 8123 315 Mobile: +43 664 8397987
Fax +43 7665 8123 1487
http://www.ebewe.com