Hi,
I have a strange error:
I’m creating a new ticket via Mailinterface:
/opt/rt3/bin/rt-mailgate --queue “General” --action correspond --url
http://saxophon.intern.ebewe.at/rt rt-general@rt.intern.ebewe.at
before “taking” the request, the URL of the ticket is:
http://saxophon.intern.ebewe.at/rt/Ticket/Display.html?id=9
after “taking” by a user:
http://saxophon.intern.ebewe.at/Ticket/Display.html?id=6
eg: /rt/ is missing !
What am i doing wrong ?
Wolfgang
my RT_Siteconfig.pm
saxophon01:/opt/rt3/etc # cat RT_SiteConfig.pm
Any configuration directives you include here will override
RT’s default configuration file, RT_Config.pm
To include a directive here, just copy the equivalent statement
from RT_Config.pm and change the value. We’ve included a single
sample value below.
This file is actually a perl module, so you can include valid
perl code, as well.
The converse is also true, if this file isn’t valid perl, you’re
going to run into trouble. To check your SiteConfig file, use
this comamnd:
perl -c /path/to/your/etc/RT_SiteConfig.pm
Set($rtname, ‘IT-HELPDESK’);
Set($Organization , “ebewe.com”);
Set($RTAddressRegexp , ‘^rt.*@ebewe.com$’);
Set($Timezone, ‘Europe/Vienna’);
Set($WebPath , “/rt”);
Set($OldestTransactionsFirst, 0);
1;
Wolfgang Fuertbauer (e-Mail: Wolfgang.Fuertbauer@ebewe.com)
EBEWE Pharma
Mondseestrasse 11
4866 Unterach, Austria
Tel +43 7665 8123 315 Mobile: +43 664 8397987
Fax +43 7665 8123 1487
http://www.ebewe.com