Ticket URL show in "10 highest priority tickets I own" wrong after "take"

Hi,

I have a strange error:

I’m creating a new ticket via Mailinterface:

/opt/rt3/bin/rt-mailgate --queue “General” --action correspond --url
http://saxophon.intern.ebewe.at/rt

before “taking” the request, the subject URL of the ticket in show in “10
highest priority tickets I own” is:
http://saxophon.intern.ebewe.at/rt/Ticket/Display.html?id=9
after “taking” by a user:
http://saxophon.intern.ebewe.at/Ticket/Display.html?id=6

eg: /rt/ is missing !
What am i doing wrong ?

this is version 3.6.1

Wolfgang

my RT_Siteconfig.pm
saxophon01:/opt/rt3/etc # cat RT_SiteConfig.pm

Any configuration directives you include here will override

RT’s default configuration file, RT_Config.pm

To include a directive here, just copy the equivalent statement

from RT_Config.pm and change the value. We’ve included a single

sample value below.

This file is actually a perl module, so you can include valid

perl code, as well.

The converse is also true, if this file isn’t valid perl, you’re

going to run into trouble. To check your SiteConfig file, use

this comamnd:

perl -c /path/to/your/etc/RT_SiteConfig.pm

Set($rtname, ‘IT-HELPDESK’);
Set($Organization , “ebewe.com”);
Set($RTAddressRegexp , ‘^rt.*@ebewe.com$’);
Set($Timezone, ‘Europe/Vienna’);
Set($WebPath , “/rt”);
Set($OldestTransactionsFirst, 0);
1;

Wolfgang Fuertbauer (e-Mail: Wolfgang.Fuertbauer@ebewe.com)
EBEWE Pharma
Mondseestrasse 11
4866 Unterach, Austria
Tel +43 7665 8123 315 Mobile: +43 664 8397987
Fax +43 7665 8123 1487
http://www.ebewe.com

Great! it works!
one has to remove and add the Subject column in “Customize …”

Thanks!
Wolfgang

Luca Corti luca@leenoox.net schrieb am 03.10.2006 18:08:08:> On Tue, 2006-10-03 at 16:07 +0200, Wolfgang.Fuertbauer@ebewe.com wrote:

before “taking” the request, the subject URL of the ticket in show in
“10 highest priority tickets I own” is:
http://saxophon.intern.ebewe.at/rt/Ticket/Display.html?id=9
after “taking” by a user:
http://saxophon.intern.ebewe.at/Ticket/Display.html?id=6

Resolved this today, it’s a bug, but I could not find an explicit
reference to the code change necessary to fix it until I looked in SVN.

http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision?rev=5793

Hopefully this post will save some people time.

ciao

Luca

Wolfgang Fuertbauer (e-Mail: Wolfgang.Fuertbauer@ebewe.com)
EBEWE Pharma
Mondseestrasse 11
4866 Unterach, Austria
Tel +43 7665 8123 315 Mobile: +43 664 8397987
Fax +43 7665 8123 1487
http://www.ebewe.com

Great! it works!
one has to remove and add the Subject column in “Customize …”

This is good news actually, I was just trying out RT so I wiped the
whole database and recreated it from scratch just to correct the link.

ciao

Luca

before “taking” the request, the subject URL of the ticket in show in
“10 highest priority tickets I own” is:
http://saxophon.intern.ebewe.at/rt/Ticket/Display.html?id=9
after “taking” by a user:
http://saxophon.intern.ebewe.at/Ticket/Display.html?id=6

Resolved this today, it’s a bug, but I could not find an explicit
reference to the code change necessary to fix it until I looked in SVN.

http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision?rev=5793

Hopefully this post will save some people time.

ciao

Luca