Ticket/transaction object model

I am currently amending some templates , and so far, I’ve based my
changes on cutting and pasting propereties from other templates.

Now I’ve hit a problem, I want to display a property that I haven’t seen
anywhere else (the name of the person who sent the replay on the
ticket). Is there anywhere that will tell me the objects/properties of
the Transaction and Ticket objects? I’ve looked at
http://wiki.bestpractical.com/index.cgi?ObjectModel on the wiki but it
doesn’t make much sense and I don’t have access to install the add-ons
mentioned.

e.g. so far I know of

$Ticket->Subject

$Ticket->id

$Ticket->QueueObj->Name

$Ticket->OwnerObj->Name

$Ticket->RequestorAddresses

$Ticket->Status

$Transaction->Description

$Transaction->Subject

Etc.

So I suppose I’m looking for something like

$Transaction->Userupdated ???

Thanks,

Paul

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Now I?ve hit a problem, I want to display a property that I haven?t seen
anywhere else (the name of the person who sent the replay on the
ticket). Is there anywhere that will tell me the objects/properties of

Assuming that the reply is the current transaction,

For the full name:

$Transaction->CreatorObj->RealName

For the e-mail:

$Transaction->CreatorObj->EmailAddress

Now if the reply you’re referring to is NOT the current transaction
(i.e., you’re triggering on something other than a Correspond
transaction), then it gets complicated and you have to loop through the
$Ticket->Transactions object to find the most recent Correspond on the
ticket. I can post some code if you want.

Rick R.

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