Is there a way in advanced search to see all the tickets taken by a user
even if they are not the current owner?
Mark
Is there a way in advanced search to see all the tickets taken by a user
even if they are not the current owner?
Unfortunately, no. That’s a transaction history search and RT’s
search concentrates on the current state of tickets. It’s a
relatively straightforward search to write at the perl level, but not
in the UI.
-kevin