Ticket 'Take' field in custom query

RT Users
1

I am looking to add the ‘Take’ ticket option in a custom query that filters new tickets based on building location. Creating the query is the easy part but I have not been able to figure out how to add the ‘Take’ option to the query output.

Anyone have any suggestions or instructions on how to do this?

Thanks

Kurt Engle
Network Engineer
Eugene 4J Schools

2

I am looking to add the ‘Take’ ticket option in a custom query that filters
new tickets based on building location. Creating the query is the easy part
but I have not been able to figure out how to add the ‘Take’ option to the
query output.

You can add the following in the Format and you will have the “Take it”
link in your results:

‘Take
it!/TITLE:Take’

smime.p7s (5.06 KB)

3

I am looking to add the ‘Take’ ticket option in a custom query that filters new tickets based
on building location. Creating the query is the easy part but I have not been able to figure
out how to add the ‘Take’ option to the query output.
Anyone have any suggestions or instructions on how to do this?

Edit the Format of your saved search in Advanced, stealing from the
Format for one of the searches that already involves having a Take
link.

-kevin