Ticket status automatic change after some time

RT Developers
1

Hello

what would be the best way to create script that would change status of the ticket from new -> open (our statuses) after some period of time?

is there maybe any exp?

thank you!
br
miha

2

You would use the rt-crontool to search for tickets, you can use ticket sql. Then on the returned collection you can have an action that sets the status.

3

Thank you!

Just one thing as I am quite new to this and also to Perl.

Where to find all available modules for:

  • RT::Search::
  • RT::Condition
  • RT::Action::

thank you!

4

You can check in your RT directory: lib/RT/Action/ lib/RT/Search/ lib/RT/Condition/