Ticket searching problem

RT Users
1

Hi

I have four queue and I am not able to find the messages with queue name.
with ticket ID no. and with ticket status like (open,resolved,new) able
search the same.

with queue when search nothing display.

search example was also given and tried it the following

Start the search term with the name of a supported field followed by a
colon, as in queue:“Example Queue”

so I have type like queue:dev

Here dev is my queue.

please guide how can I search with queue also.

View this message in context: http://requesttracker.8502.n7.nabble.com/ticket-searching-problem-tp56749.html

2

I have four queue and I am not able to find the messages with queue name.
with ticket ID no. and with ticket status like (open,resolved,new) able
search the same.

with queue when search nothing display.

search example was also given and tried it the following

Start the search term with the name of a supported field followed by a
colon, as in queue:“Example Queue”

So, you’re using the simple search?

so I have type like queue:dev

Here dev is my queue.

After typing queue:dev and clicking search, on the page with no
results, click on Advanced and show us the query that is generated.

-kevin

3

Hi

I am using the simple search.

but today I tried with new search and I able to get the ticket log with
queue.

View this message in context: http://requesttracker.8502.n7.nabble.com/ticket-searching-problem-tp56749p56764.html