That simply should not be the case. as long as the [site.com #3534]
tag is somewhere in the subject header, you should be fine.
It’s a known bug that you shouldn’t have spaces or tabs in your $rtname
(set to site.com in the example above).
jesseOn Thu, Feb 22, 2001 at 12:31:53PM -0800, Greg White wrote:
On Thu, Feb 22, 2001 at 02:36:23PM -0500, D.Lewis wrote:
Does anyone know of a way such that a new ticket is not created when a
user responsd to an existing ticket via email…? I think that in
responding to a ticket via email, most email clients place a Re:
in the subject header and rt thinks that it is a new ticket…there fore
creating a new ticket and not using the original ticket number of the
I’ll bet that this is clients with M$ mailers, right? I’ll bet that RT
is checking with the Reply-To header, which most M$ mailers seem to
break… A quick peruse of lib/rt/ui/mail/manipulate.pm seems to
confirm this, but I didn’t make any serious effort to understand that
portion of code… Anyone?
(I’ve had this problem too, and it always seems to be Lookout users…)
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– John F. Kennedy
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After all, it’s not every day you meet up with an evil power