Hi all,
New to RT (2.0..13) and this list.
This may have been previously answered or I may have missed
something somewhere (I hope).
Can tickets be reassigned by a 3rd party?
This comes up when ticket owners get sick, take vacation, or
leave. I can’t find a way to do this. It seems and obvious flaw if
it can’t be done. I hate to compare anything to REMEDY (YUCK) but
REMEDY does allow this. And it makes sense to be able to do it.
Thanks much.
Chris Johnson |Internet: johnson@nmr.mgh.harvard.edu
Systems Administrator |Web: http://www.nmr.mgh.harvard.edu/~johnson
NMR Center |Voice: 617.726.0949
Mass. General Hospital |FAX: 617.726.7422
149 (2301) 13th Street |Life n, something from which nobody escapes
Charlestown, MA., 02129 USA |alive. Me
Any privileged user can reassign a ticket. Just display the
ticket, click on the “People” and change the owner.
-k
-----Original Message-----
From: Chris Johnson [mailto:johnson@nmr.mgh.harvard.edu]
Sent: Wednesday, May 29, 2002 12:04 PM
To: rt-users@lists.fsck.com
Cc: Chris Johnson
Subject: [rt-users] ticket reassinging, 3rd party.
Hi all,
New to RT (2.0..13) and this list.
This may have been previously answered or I may have missed
something somewhere (I hope).
Can tickets be reassigned by a 3rd party?
This comes up when ticket owners get sick, take vacation, or
leave. I can’t find a way to do this. It seems and obvious flaw if
it can’t be done. I hate to compare anything to REMEDY (YUCK) but
REMEDY does allow this. And it makes sense to be able to do it.
Thanks much.
Chris Johnson |Internet: johnson@nmr.mgh.harvard.edu
Systems Administrator |Web:
http://www.nmr.mgh.harvard.edu/~johnson
NMR Center |Voice: 617.726.0949
Mass. General Hospital |FAX: 617.726.7422
149 (2301) 13th Street |Life n, something from which nobody escapes
Charlestown, MA., 02129 USA |alive. Me
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
Any privileged user can reassign a ticket. Just display the
ticket, click on the “People” and change the owner.
-k
I was able, as the ticket owner, to do this. But as a 3rdf party
it claimed I could only do it as the owner or if nobody owned the
ticket. What privilege(s) do you need?
Chris Johnson |Internet: johnson@nmr.mgh.harvard.edu
Systems Administrator |Web: http://www.nmr.mgh.harvard.edu/~johnson
NMR Center |Voice: 617.726.0949
Mass. General Hospital |FAX: 617.726.7422
149 (2301) 13th Street |Life stinks. If you’re very lucky, sometimes
Charlestown, MA., 02129 USA |it stinks a little less. Me
Aarrgh. temporary brain freeze… sorry about that.
You can assume the ownership of a previously owned ticket by
displaying the ticket and clicking on “Steal” in the upper
right-hand corner under “GoTo”.
-k
-----Original Message-----
From: Chris Johnson [mailto:johnson@nmr.mgh.harvard.edu]
Sent: Wednesday, May 29, 2002 1:11 PM
To: Ferguson, Kevin
Cc: rt-users@lists.fsck.com; Chris Johnson
Subject: RE: [rt-users] ticket reassinging, 3rd party.
Any privileged user can reassign a ticket. Just display the
ticket, click on the “People” and change the owner.
-k
I was able, as the ticket owner, to do this. But as a 3rdf party
it claimed I could only do it as the owner or if nobody owned the
ticket. What privilege(s) do you need?
Chris Johnson |Internet: johnson@nmr.mgh.harvard.edu
Systems Administrator |Web:
http://www.nmr.mgh.harvard.edu/~johnson
NMR Center |Voice: 617.726.0949
Mass. General Hospital |FAX: 617.726.7422
149 (2301) 13th Street |Life stinks. If you’re very lucky, sometimes
Charlestown, MA., 02129 USA |it stinks a little less. Me
Aarrgh. temporary brain freeze… sorry about that.
You can assume the ownership of a previously owned ticket by
displaying the ticket and clicking on “Steal” in the upper
right-hand corner under “GoTo”.
-k
Man, talk about the fine print. I never saw that. And how
wonderfully undocumented. At least I can’t find it. I searched the
user guide, the admin guide, and the FAQ. Seems to work though.
Thank you.
Chris Johnson |Internet: johnson@nmr.mgh.harvard.edu
Systems Administrator |Web: http://www.nmr.mgh.harvard.edu/~johnson
NMR Center |Voice: 617.726.0949
Mass. General Hospital |FAX: 617.726.7422
149 (2301) 13th Street |God must love stupid people. She keeps making them
Charlestown, MA., 02129 USA |in such horrifyingly large numbers. Me