New to RT (2.0..13) and this list. This may have been previously answered or I may have missed
something somewhere (I hope).
Can tickets be reassigned by a 3rd party? This comes up when ticket owners get sick, take vacation, or
leave. I can’t find a way to do this. It seems and obvious flaw if
it can’t be done. I hate to compare anything to REMEDY (YUCK) but
REMEDY does allow this. And it makes sense to be able to do it.
Chris Johnson |Internet: firstname.lastname@example.org
Systems Administrator |Web: http://www.nmr.mgh.harvard.edu/~johnson
NMR Center |Voice: 617.726.0949
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