Ticket overview!

Hello RT-User!

my question ist really simple but i don´t find the answer. I am
looking for a button to show the ticket actions of the last x days
(you can expect who wants the function). One idea is to use the
search interface, but then you have always to set manually the date
range which you are interested in. The other way I see is to code some
stuff around the db. Does anybody have a suitable solution?

bye

Sven Sternberger Tel.: +49 (0) 40 8998 4397
Desy Email: sven.sternberger@desy.de
Notkestr. 85
D-22607 Hamburg

Hello RT-User!

my question ist really simple but i don?t find the answer. I am
looking for a button to show the ticket actions of the last x days
(you can expect who wants the function). One idea is to use the search
interface, but then you have always to set manually the date range
which you are interested in.

Ummm, how did you get the search interface to show ticket actions?
Please, please tell me!

The answer to solving the date range problem (a friend found this out by
accident) is to use +/-n as your date, where n will be interpreted as a
number of hours since midnight at the start of the current day GMT.
Note that it is in reverse; i.e. +72 is 3 days ago.

BTW, wizards, is there any way to fix the GMT thing?

-Robin

http://www.digitalkingdom.org/~rlpowell/ BTW, I’m male, honest.
le datni cu djica le nu zifre .iku’i .oi le so’e datni cu to’e te pilno
je xlali – RLP http://www.lojban.org/

Hi Robin!

thank you for the help.

Ummm, how did you get the search interface to show ticket actions?
Please, please tell me!
Okay, It is not the action it is the status, and maybe the “is Updated”,
sorry :frowning:

The answer to solving the date range problem (a friend found this out by
accident) is to use +/-n as your date, where n will be interpreted as a
number of hours since midnight at the start of the current day GMT.
Note that it is in reverse; i.e. +72 is 3 days ago.
Okay this works, and my problem is solved BUT why is +72 3days ago and
+720 is 16:40 on the day before (I don´t if i really want to know the
answer :wink:

bye!

Sven Sternberger Tel.: +49 (0) 40 8998 4397
Desy Email: sven.sternberger@desy.de
Notkestr. 85
D-22607 Hamburg

The answer to solving the date range problem (a friend found this
out by accident) is to use +/-n as your date, where n will be
interpreted as a number of hours since midnight at the start of the
current day GMT. Note that it is in reverse; i.e. +72 is 3 days
ago.

Okay this works, and my problem is solved BUT why is +72 3days ago and
+720 is 16:40 on the day before (I don?t if i really want to know the
answer :wink:

I guess if there are 3 digits it takes the first as hours and the last 2
as minutes.

-Robin

http://www.digitalkingdom.org/~rlpowell/ BTW, I’m male, honest.
le datni cu djica le nu zifre .iku’i .oi le so’e datni cu to’e te pilno
je xlali – RLP http://www.lojban.org/