We really like RT here. We have already integrated it with our PBX, so
when a user leaves a voicemail at the helpdesk, it sends it into RT and
autocreates a ticket and the voicemail is already attached. It’s made
things a lot easier thus far.
I have read that you cannot change the numbering sequence of auto
generated ticket number. Has anyone been able to “prepend” the ticket
number with a letter or something to indicate the Queue the ticket is
(i.e., Queue Name John, ticket number 1, ticket number assigned would
Even if it this is not possible, a reply would be greatly appreciated.
Also, does anyone have a way to Bcc: or email a ticket at autocreate to
a pager (with an email address) from within RT without making the email
address a user or watcher?