Ticket not showing up in unowned list

RT Users
1

A strange thing just happened. A ticket which has been sent in recently is not
being displayed in the # Newest Unowned Tickets list on the RT at a Glance page.
It is showing up under Quick Search as a new ticket though. I’ve verified that
it is owned by Nobody and that the unowned ticket search hasn’t changed. I’m
not sure what else to look at. Anyone have any thoughts?

Mathew
Keep up with me and what I’m up to: http://theillien.blogspot.com

2

Strange. I had to remove two != conditions for queues which I don’t want to
show up and re-add them. This seemed to fix it despite the two queues not
having anything to do with the tickets which weren’t showing up.

Keep up with me and what I’m up to: http://theillien.blogspot.com

Mathew Snyder wrote: