Ticket Links on reqults - problem

To List,

Is anyone out there having problems with no links from Search results to
tickets? Any idea why I might be?

Kenn
LBNL

To List,

Is anyone out there having problems with no links from Search results to
tickets? Any idea why I might be?

is this a fresh RT install or did you upgrade from previous version?

I see no problems on a freh install, maybe you did an upgrade and forget
to upgrade the DB.

Can you give us a screenshot, and also click on Advanced in a search
results without links, then send the format content here.

Emmanuel,

Here’s a snapshot of the screen. We got the pie/bar charts to work, BTW,
so thanks.

When we ran the DB upgrade, we had trouble with the Oracle 1.23 and had
to redo it with Oracle 1.22. All seemed to work well after that. Any ideas?

Kenn
LBNLOn 2/6/2010 12:12 AM, Emmanuel Lacour wrote:

On Fri, Feb 05, 2010 at 12:08:37PM -0800, Ken Crocker wrote:

To List,

Is anyone out there having problems with no links from Search results to
tickets? Any idea why I might be?

is this a fresh RT install or did you upgrade from previous version?

I see no problems on a freh install, maybe you did an upgrade and forget
to upgrade the DB.

Can you give us a screenshot, and also click on Advanced in a search
results without links, then send the format content here.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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Emmanuel,

Here’s a snapshot of the screen. We got the pie/bar charts to work,
BTW, so thanks.

Kenn

You missed what is possibly the most important thing that Emmanuel
asked for, the Format copied from the Advanced tab on that search.

-kevin

Emmanuel,

Sorry about the “Advanced” format shot. Here it is:

id/TITLE:Ticket Id’, QueueName,
Subject/TITLE:Subject’,‘Requestors’, Priority,
Status,‘CustomField.{Work-State}’, OwnerName,
Due/TITLE:Due Date’.

Thanks for the reminder Kevin.

Kenn
LBNLOn 2/6/2010 12:12 AM, Emmanuel Lacour wrote:

On Fri, Feb 05, 2010 at 12:08:37PM -0800, Ken Crocker wrote:

To List,

Is anyone out there having problems with no links from Search results to
tickets? Any idea why I might be?

is this a fresh RT install or did you upgrade from previous version?

I see no problems on a freh install, maybe you did an upgrade and forget
to upgrade the DB.

Can you give us a screenshot, and also click on Advanced in a search
results without links, then send the format content here.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Emmanuel,

HA! I found it. Your clue as to the format settings put me in the right
direction. I had screwed up the default format settings. I’ve got it
working now. Thanks.

Kenn
LBNLOn 2/8/2010 12:23 PM, Ken Crocker wrote:

Emmanuel,

Sorry about the “Advanced” format shot. Here it is:

id/TITLE:Ticket Id’, QueueName,
Subject/TITLE:Subject’,‘Requestors’, Priority,
Status,‘CustomField.{Work-State}’, OwnerName,
Due/TITLE:Due Date’.

Thanks for the reminder Kevin.

Kenn
LBNL

On 2/6/2010 12:12 AM, Emmanuel Lacour wrote:

On Fri, Feb 05, 2010 at 12:08:37PM -0800, Ken Crocker wrote:

To List,

Is anyone out there having problems with no links from Search results to
tickets? Any idea why I might be?

is this a fresh RT install or did you upgrade from previous version?

I see no problems on a freh install, maybe you did an upgrade and forget
to upgrade the DB.

Can you give us a screenshot, and also click on Advanced in a search
results without links, then send the format content here.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com



http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Emmanuel,

HA! I found it. Your clue as to the format settings put me in the
right direction. I had screwed up the default format settings. I’ve
got it working now. Thanks.

You’re welcome :wink: