Hi,
I installed RT-3.8.1rc5 with RTFM 2.4.0rc1 and RTIR 2.4.0rc1.
Whenever I want to view the ticket history, I get the message
Can’t call method “TicketObj” on an undefined value at /opt/rt3/share/html/Callbacks/RTIR/Ticket/Elements/ShowMessageHeaders/Default line 2.
I get the same message when viewing an incident.
There is no information in the logs that could help me, perhaps someone here knows the answer that I need.
Best Regards,
Patrick
Problem solved!
Looks like it was an update that went wrong.
After deleting
Hi,
I installed RT-3.8.1rc5 with RTFM 2.4.0rc1 and RTIR 2.4.0rc1.
Whenever I want to view the ticket history, I get the message
Can’t call method “TicketObj” on an undefined value at /opt/rt3/share/html/Callbacks/RTIR/Ticket/Elements/ShowMessageHeaders/Default line 2.
I get the same message when viewing an incident.
There is no information in the logs that could help me, perhaps someone here knows the answer that I need.
Best Regards,
Patrick
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com