Hello all,
I would like the ticket history to be displayed in the ticket search page, and have it available as part of the spreadsheet output.
Could someone point me in the right direction as to how best to accomplish this?
I have been poring through the code trying to isolate the area where I think could be done, but I am off the mark probably.
I checked the archives and this same question that I have was asked by another individual in March 2006 I believe, but no answer was
provided.
Thank you.
Derrol
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.1.394 / Virus Database: 268.9.0/367 - Release Date: 6/16/2006
Hello,
Ticket history is available through ticket Id in Transaction Table. But
there could be too much records for one ticket. File (result set), generated
by Search output on web page consists only of limited count of columns. Each
row is for one ticket.
One possible soulution is to show 5 (or any number) of last trasactions only
in result set in 5 more columns. I don’t know.
Try some further explanation with some examples of “report” that you want.
Sincerely,
Richard FojtaOn 6/16/06, Derrol Salmon derrols@cablesedge.com wrote:
Hello all,
I would like the ticket history to be displayed in the ticket search page,
and have it available as part of the spreadsheet output.
Could someone point me in the right direction as to how best to accomplish
this?
I have been poring through the code trying to isolate the area where I
think could be done, but I am off the mark probably.
I checked the archives and this same question that I have was asked by
another individual in March 2006 I believe, but no answer was
provided.
Thank you.
Derrol
–
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.1.394 / Virus Database: 268.9.0/367 - Release Date: 6/16/2006
List info:
The rt-devel Archives
Best Practical is hiring! Come hack Perl for us:
Careers — Best Practical Solutions