Ticket history and Website issue

Hello Folks,

I’m running RT 3.6.1-4 on a Debian Etch Linux with Apache2 with mod_perl2 and mysql 5 and it showas a strange behaviour.

I got a Ticket where the History isn’t shown on the Web Site.

The Correspond E-Mails from this Ticket show the right Content and also the database contains the whole History.

I did several things to figure out where the Problem exactly is, but I got no success:

  •     Dumped the Database and installed an equal RT with same System on a Testbox
    
  •     Disabled all Scrips (global and local ones)
    
  •     Disabled the Queue related Custom Fields
    
  •     Set the RT Log Level to debug 
    

After this I tried to correspond with the Ticket via E-Mail and via Website. The History is stored in the database but still

won’t get displayed at the Website.

The Log File doesn’t show any warnings or errors.

Someone has an idea how to fix this behaviour or can someone point me to the right direction to fix it myself?

Greetz,

Jurgen

Hello Folks,

I’m running RT 3.6.1-4 on a Debian Etch Linux with Apache2 with mod_perl2 and mysql 5 and it showas a strange behaviour.

I got a Ticket where the History isn’t shown on the Web Site.

I had a similar problem, it was due to a bug of an non mandatory
dependency of RT (I think it was Text::Quoted, not sure). After
removing this module, no more problem.

I’m running RT 3.6.1-4 on a Debian Etch Linux with Apache2 with mod_perl2 and mysql 5 and it showas a strange behaviour.
I got a Ticket where the History isn’t shown on the Web Site.

I had a similar problem, it was due to a bug of an non mandatory
dependency of RT (I think it was Text::Quoted, not sure). After
removing this module, no more problem.

Yes, that’s a Perl bug affecting Text::Quoted. Unfortunately Text::Quoted
is still mandatory with RT 3.6.1; you’ll have to edit a Mason file to
disable it.

From NOTES.Debian starting with request-tracker3.6 3.6.4-1 (ie. added
after Etch):

INCOMPLETE DISPLAY OF TICKET CONTENTS

If you can’t see all the content of your tickets, you may be hitting
a Perl bug that makes it crash with some UTF-8 data sequences.
See SIGSEGV with pos() in regexp · Issue #8692 · Perl/perl5 · GitHub .
Starting with 3.6.3, a workaround is to remove the libtext-quoted-perl
package. Another workaround is to copy
/usr/share/request-tracker3.6/html/Ticket/Elements/ShowTransactionAttachments
into
/usr/local/share/request-tracker3.6/html/Ticket/Elements/ShowTransactionAttachments
and comment out the Text::Quoted call in the local copy.

I believe the bug is fixed in the recently-released Perl 5.10, which should get
into the next Debian release.

Hope this helps,
Niko Tyni ntyni@debian.org

Hi!

I would suggest that you look if you have a recent
version of Text::Quoted htere was an issue with older
versions, which show “vanished” text only in web-ui

If this is okay I would try look at the content maybe
there is some strange chars in it

good luck

svenOn Mi, 2008-01-16 at 13:49 +0100, “Wendler, Jürgen” wrote:

Hello Folks,

I’m running RT 3.6.1-4 on a Debian Etch Linux with Apache2 with
mod_perl2 and mysql 5 and it showas a strange behaviour.

I got a Ticket where the History isn’t shown on the Web Site.

The Correspond E-Mails from this Ticket show the right Content and
also the database contains the whole History.

I did several things to figure out where the Problem exactly is, but I
got no success:

  •    Dumped the Database and installed an equal RT with same
    

System on a Testbox

  •    Disabled all Scrips (global and local ones)
    
  •    Disabled the Queue related Custom Fields
    
  •    Set the RT Log Level to debug 
    

After this I tried to correspond with the Ticket via E-Mail and via
Website. The History is stored in the database but still

won’t get displayed at the Website.

The Log File doesn’t show any warnings or errors.

Someone has an idea how to fix this behaviour or can someone point me
to the right direction to fix it myself?

Greetz,

Jurgen


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