Ticket from Fri Jan 06 can't be found

I have a ticket # 2000 located in the queue called
’friends’ (we are currently on #7000) that has the
phrase ‘phanoko’ in the content. No matter what I
search on I’m not able to find this phrase. I can
look directly at the ticket and clearly see that this
phrase is inside the ticket.
Is this an indexing problem? Does RT do any default
indexing based on date and it’s just older?

If so how do I change that? I need full indexing for
pretty much forever.

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