Ticket Extraction not working in RTFM

RT Users
1

I’ve set up RTFM-2.0.3, along side of RT 3.0.10. I’ve set up a basic
class in RTFM, with two Custom Fields, a TextSingle, and a
WikiTextSingle. Any time I click on Extract Article in RT, and select
some rows to be added to the article from the ticket history, in either
Custom Field, the article is created with no information in the ticket.
Any quick answers to this problem?

Thanks.

-curly

Charlie Benatti
Systems Architect * YellowBrix, Inc.
curly@yellowbrix.com, 703.519.1050

2

I have a similar setup (RT 3.0.10 & RTFM 2.0.3) and I am getting the
same results, no ticket extraction into the article. I can add the text
with no errors.

Ein Bielaczyc

signature.asc (189 Bytes)

3

Hi Guys,

Just wondering whether there has been any resolution
to the thread entitled ‘Ticket Extraction not working in RTFM’.
(I’ve seen two separate posts on this subject)

I appear to have hit the same issue where RTFM is not picking
up the transaction content even though you assign custom
fields to transactions on the ExtractFromTicket.html page.

It seems adding the text manually on Edit.html works fine.

I’m using RT-3.0.10 and RTFM-2.0.3 and have also tried with
RTFM-2.0.4pre1 with same result.

Thanks for your assistance.

Regards
Darren Kelly

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4

Give the just-release 2.0.4 a shot.On Wed, Jun 09, 2004 at 03:10:12PM +0930, Darren Kelly wrote:

Hi Guys,

Just wondering whether there has been any resolution
to the thread entitled ‘Ticket Extraction not working in RTFM’.
(I’ve seen two separate posts on this subject)

I appear to have hit the same issue where RTFM is not picking
up the transaction content even though you assign custom
fields to transactions on the ExtractFromTicket.html page.

It seems adding the text manually on Edit.html works fine.

I’m using RT-3.0.10 and RTFM-2.0.3 and have also tried with
RTFM-2.0.4pre1 with same result.

Thanks for your assistance.

Regards
Darren Kelly

–
This e-mail is certified virus free.
Scanned with virus definition file 4364 issued Jun 02 2004.

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