Ticket escalation in RT3

Hi,

I’m running RT3 and I’m unsure on how the ticket priority escalation works
in
RT3 now since some postings said that RT3 has escalation built in.

Is it still http://www.fsck.com/pub/rt/contrib/2.0/rt-addons/escalator
which the .pm file refers to an which needs to be put into crontab ?

TIA

Arne Hinrichsen

Hi,

I’m sorry to post this again, but I’m stuck. I tried to use the tool
"escalator"
from the contrib area with RT3 without success. It does not seem to work
with RT3 out of the box.

Can someone please tell me how to activate autmatic priority
escalation in RT3? We really need this and I can’t find a solution anywhere.

Thanks for any help.

Arne

This one time, at band camp, Arne Hinrichsen wrote:

I’m sorry to post this again, but I’m stuck. I tried to use the tool
"escalator"
from the contrib area with RT3 without success. It does not seem to work
with RT3 out of the box.

How about bin/rt-crontool in the RT3 distribution? It even has command line
help! with examples!

jaq@spacepants.org http://spacepants.org/jaq.gpg