I have a new RT system, and I am new to RT. It’s working great, but I’m
still learning. I have a newbie question about email replies to
I just set up sendmail aliases for correspondence and comments for all
of my queues. In testing this, I discovered that in order to
successfully reply to a ticket, I have to make sure that the From
address in my message matches my identity in the RT instance.
Otherwise, the message bounces, saying that a valid user could not be found.
Is there a way to have RT accept the email anyway, since there is a
valid queue name and ticket number? Most of us have multiple email
address forms, and there is no way I am going to be able to get all of
my users to use the correct From address.
Bill Gurley, Technical Director
Department of Chemistry
Univ. of Tennessee, Knoxville