I noticed that when looking at a particular ticket it didn’t matter
whether I clicked Basic or Custom fields, I always get the same display,
which is oth the basic data as well as any custom ticket data as well. I
don’t understand why one would need to have two choices that show the
same datA. That seems a bit redundant and I think it would save screen
space to just automatically show any ticket custom fields when
displaying basics. Just a thought.