Ticket display omits message body

RT Users
1

Hi all,

I’m experiencing a puzzling issue with RT 3.8(.2)
When I create a new ticket (via a scrip) like so:

my $new_tkt = RT::Ticket->new($RT::SystemUser);
my ($id, $msg) = $new_tkt->Create(
              Queue => "TODO",
              Subject => $subj,
              Status => 'new',
              Requestor => $requestors,
              MIMEObj => MIME::Entity->build(
                Type => 'text/plain',
                Data => $body)

The new ticket is created, but the body only shows on the history page,
and not the ticket display page?! There are no errors in RT’s log.

Cambridge Energy Alliance: Save money. Save the planet.

2

Got it, a combination of HideTransaction, and creating the ticket as
$RT::SystemUser…

Now more featureful DivideTicketIntoSubtasks - Request Tracker Wiki
Cambridge Energy Alliance: Save money. Save the planet.