Ticket disappear after adding a comment with RTIR

I am trying RT with RTIR, when I add a comment to a ticket in RT menu comment is added without problem, but when I add a comment from RTIR menu, ticket disappears and the only way to see it is knowing ticket number and go directly to it in RT menu.

There is a strange message at the end of the ticket:

“… Type changed from ticket to”

It seems when adding comment RTIR change Type to nothing, someone have any idea about how to solve that problem?

Thanks in advance.

To confirm my suspicions about SQL problem I connected to the database and made a select from some tickets and its current Type

mysql> SELECT id, type

-> FROM Tickets

-> WHERE id between 17 and 19;

| id | type |

| 17 | Investigation |

| 18 | ticket |

| 19 | |

As you can see when RTIR adds the comment it changes the type of the ticket to nothing, can someone give my a clue of sql statements location?

Thanks in advance.

I am trying RT with RTIR, when I add a comment to a ticket in RT menu comment is added without problem, but when I add a comment from RTIR menu, ticket disappears and the only way to see it is knowing ticket number and go directly to it in RT menu.

Can you tell us what versions of things you’re running?

Sorry I forgot, I am using the following software:

Ubuntu Linux 4.10 (Debian)
RT 3.2.2
RTIR 1.0.5
MySQL 4.0.20
Perl 5.8.4
DBIx::SearchBuilder 1.19
Apache 1.3.33
mod_perl 1.29

Another thing I just discovered is that only happens whit the comment link in the top bar of RTIR.

Juan Ram�n Alfageme Mata wrote:

Another thing I just discovered is that only happens whit the comment link in the top bar of RTIR.
I don’t read all background of your problem, but RTIR&RTFM are not
developed so rapidly as RT itself, so you should try most recent
versions from development releases.

And please send summary of all your ivestigations to rt-bugs@ or to
rt-devel@, but only after you’ld check that bug exists in latest RTIR
versions.
Ruslan.

Sorry I forgot, I am using the following software:

Ubuntu Linux 4.10 (Debian)
RT 3.2.2
RTIR 1.0.5

Please Try the RTIR 1.1/1.2 series. RTIR 1.0 only works with 3.0.