I am trying RT with RTIR, when I add a comment to a ticket in RT menu comment is added without problem, but when I add a comment from RTIR menu, ticket disappears and the only way to see it is knowing ticket number and go directly to it in RT menu.
There is a strange message at the end of the ticket:
“… Type changed from ticket to”
It seems when adding comment RTIR change Type to nothing, someone have any idea about how to solve that problem?
Thanks in advance.