Ticket depends on external URI

RT Users
1

Hi,

i have two RT 3.8.8 instances running on two different servers with ip
such as 10.20.130.10 and 10.20.130.11

the first RT has
Set($Organization, ‘serverone.mydomain’)
Set($WebBaseURL, ‘http://serverone.mydomain’)
the second RT has
Set($Organization, "servertwo.mydomain’)
Set($WebBaseURL, ‘http://servertwo.mydomain’)

when on the first instance i try to create a depenence toward a ticket on
the other instance with the following address :
fsck.com-rt://servertwo/ticket/51
it says
“cannot convert fsck.com-rt://servertwo/ticket/51 to a URI”

what am i missing here ? is such a thing possible ?

Rapha�l
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2

Hi,

i have two RT 3.8.8 instances running on two different servers with ip such as 10.20.130.10
and 10.20.130.11

the first RT has
Set($Organization, ‘serverone.mydomain’)
Set($WebBaseURL, ‘http://serverone.mydomain’)
the second RT has
Set($Organization, "servertwo.mydomain’)
Set($WebBaseURL, ‘http://servertwo.mydomain’)

when on the first instance i try to create a depenence toward a ticket on the other instance
with the following address :
fsck.com-rt://servertwo/ticket/51
it says
“cannot convert fsck.com-rt://servertwo/ticket/51 to a URI”

what am i missing here ? is such a thing possible ?

ticket links are fsck.com-rt://$Organization/ticket/id
and as you’ve discovered, RT will fail to parse links that don’t match
the current Organization.

If you want to cross link tickets, you want to just be making normal
http links to an external ticket.

-kevin

3

Kevin, thank you for your answer, i have done linking with http links as
you mention
it does work so i can click on the link and look at the ticket on the
other server
but it does not display the ticket status compared to an internal link, so
a “depends on” links doesn’t really work

may it be possible to acheive this via normal http links ?

Rapha�l

Kevin Falcone falcone@bestpractical.com
Envoy� par : rt-users-bounces@lists.bestpractical.com
09/05/2011 16:22
Veuillez r�pondre �
rt-users@lists.bestpractical.com

A
rt-users@lists.bestpractical.com
cc

Objet
Re: [rt-users] ticket depends on external URI

Hi,

i have two RT 3.8.8 instances running on two different servers with
ip such as 10.20.130.10
and 10.20.130.11

the first RT has
Set($Organization, ‘serverone.mydomain’)
Set($WebBaseURL, ‘http://serverone.mydomain’)
the second RT has
Set($Organization, "servertwo.mydomain’)
Set($WebBaseURL, ‘http://servertwo.mydomain’)

when on the first instance i try to create a depenence toward a
ticket on the other instance
with the following address :
fsck.com-rt://servertwo/ticket/51
it says
“cannot convert fsck.com-rt://servertwo/ticket/51 to a URI”

what am i missing here ? is such a thing possible ?

ticket links are fsck.com-rt://$Organization/ticket/id
and as you’ve discovered, RT will fail to parse links that don’t match
the current Organization.

If you want to cross link tickets, you want to just be making normal
http links to an external ticket.

-kevin

" Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caract�re priv�. S’ils ne vous sont
pas destin�s, nous vous signalons qu’il est strictement interdit de les
divulguer, de les reproduire ou d’en utiliser de quelque mani�re que ce
soit le contenu. Si ce message vous a �t� transmis par erreur, merci d’en
informer l’exp�diteur et de supprimer imm�diatement de votre syst�me
informatique ce courriel ainsi que tous les documents qui y sont attach�s."

" This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system."

4

Kevin, thank you for your answer, i have done linking with http links as you mention
it does work so i can click on the link and look at the ticket on the other server
but it does not display the ticket status compared to an internal link, so a “depends on”
links doesn’t really work
may it be possible to acheive this via normal http links ?

RT would have to have an account on that foreign machine and be making
queries to do that. This is not currently a feature of RT.

-kevin