Ticket Custom Fields - Big Problem with Data Entry

We have three “Ticket” custom fields: Billing (Billing Code), Start
Time, Stop Time.

In 3.4.1 these fields worked as expected. In 3.4.2 all new entries in
these fields become “1”. Older values that were entered prior to the
upgrade maintain their integrity and show the proper values.

  • Richard

We have three “Ticket” custom fields: Billing (Billing Code), Start Time,
Stop Time.

In 3.4.1 these fields worked as expected. In 3.4.2 all new entries in these
fields become “1”. Older values that were entered prior to the upgrade
maintain their integrity and show the proper values.

I have no solution, sorry, only a related (perhaps) problem.

I’ve recently upgraded from 3.2.2 to 3.4.2. I have a global custom
field called “Medium”, which was of type “Select one value”. This type
of custom field isn’t available anymore. In the list over enabled
costum fields (Configuration -> Global -> Custom Fields), it says
"Medium - Select one value". When I select “Medium” to edit it, in the
Type drop-down, “Select multiple values” is selected, and “Select one
value” isn’t even in the list.

When I try to change the value of this custom field in a ticket, the
value is never updated. It just pops right back to whatever it was set
to before I press “Save Changes”.

I’ve also just installed Asset Tracker, and I’m having problems with
connecting custom fields to asset types. This is probably off-topic,
but I thought I should mention it. Maybe it’s related as well.

.\artin