Ticket creation problem

Has anyone else seen the following in the rt.log:
DBD::mysql::st execute failed: MySQL server has gone away at
/usr/lib/perl5/site_perl/5.8.5/Apache/Session/Store/DBI.pm line 67,
line 225.
(/usr/lib/perl5/site_perl/5.8.5/Apache/Session/Store/DBI.pm:67)

Users are saying they are getting an email for a ticket, but when they
try to click on the link, it says it can’t find the ticket. When I look
in the log, I see this.
Any ideas on what is going on?

Don Beethe wrote:

Has anyone else seen the following in the rt.log:
DBD::mysql::st execute failed: MySQL server has gone away at
/usr/lib/perl5/site_perl/5.8.5/Apache/Session/Store/DBI.pm line 67,
line 225.
(/usr/lib/perl5/site_perl/5.8.5/Apache/Session/Store/DBI.pm:67)

Users are saying they are getting an email for a ticket, but when they
try to click on the link, it says it can’t find the ticket. When I look
in the log, I see this.
Any ideas on what is going on?

ive seen it a few times, but not in the past year.
did your mysql shutdown and get restarted ?
do you connect via sock or username-passwd ?
it means that perl could not connect to your db, thats it. now the
reason …

Chaim Rieger