Ticket creation failed

No permission to create tickets in the queue ‘itsupport’.

test 1

----- End of forwarded message from CorrespondAddress.not.set@linux.local

these are the configurations:

suse-linux 7.2:

/etc/mail/aliases:

if you have bulk_mailer installed, you can replace the above

“test-outgoing” line with the following:

#test-outgoing: "|/usr/bin/bulk_mailer owner-test@host.com
/var/lib/majordomo/lists/test"
rt-comment: "|/opt/rt2/bin/rt-mailgate --queue general --action comment"
rt: "|/opt/rt2/bin/rt-mailgate --queue general --action correspond"
itsupport: “|/opt/rt2/bin/rt-mailgate --queue itsupport --action
correspond”

i don`t know why my user “itsupport” have no permissions to write tickets!

help!

cheers, alex…

List,

  Somebody could help me with this error ?
  This error occurs when the fetchmail one collects e-mail in the

inbox, when it goes to create ticket.

Sincerely,

Suender Oliveira

----- Repassado por Suender Batista Oliveira/CTBC Telecom/BR em 03/05/2005
17:42 -----

                  security@ctbctel                                                                                                 
                  ecom.net.br              Para:    suender@ctbctelecom.net.br                                                     
                                           cc:                                                                                     
                  03/05/2005 17:45         Assunto: Ticket creation failed                                                         

No permission to create tickets in the queue ‘General’

List,

  Somebody could help me with this error ?
  This error occurs when the fetchmail one collects e-mail in the

inbox, when it goes to create ticket.

Connecting to http://10.32.15.254/REST/1.0/NoAuth/mail-gateway at
/opt/rt3/bin/rt-mailgate line 99, <> chunk 1.
not ok - Ticket creation failed at /opt/rt3/bin/rt-mailgate line 108, <>
chunk 1.

Sincerely,

Suender Oliveira