Ticket Creation Error

Dear All,

Iam Getting the following error when trying to send mail to a queue.

No permission to create tickets in the queue ‘’.


Can some one help me out…?

Give the pseudo group EVERYONE permissions to create tickets in the
You might want to set a real e-mail address for the $CorrespondAddress and
$CommentAddress as well in your RT config.pm. Otherwise, there won’t be an
address to comment/correspond with.

This is all on the online docs…you should go through them to ensure all
the important settings are configured.


Hope this helps.