Ticket Approval Queue


I have two queues (CMC and approvals). When a ticket comes into

the CMC queue the approval ticket is created in the “approvals”

queue. Everything works except I cannot see the approval ticket listed
in the approval queue. I can click on the link “depended on” within the
test ticket in the CMC queue and go to the approval ticket. But, I
cannot see it listed in the approval queue…

Anyone know why?